How TCS accelerates ECM evolution with Uxopian Software
Since 2016, Tata Consultancy Services and Uxopian have partnered to modernise enterprise content for banking, insurance, and public sector leaders. The collaboration started with Fast2 migrations and now spans FlowerDocs for case management, ARender for intelligent viewing, and Uxopian AI.
Partnership overview
Since 2016, TCS and Uxopian Software have evolved ECM for global enterprises. The collaboration started with Fast2 migrations and now spans FlowerDocs for case management, ARender for intelligent viewing, and Uxopian AI.
What the clients get
Faster programs
Proven methods and reusable accelerators reduce lead time.
Lower risk
Governed migrations with lineage and consistent audit trails.
Better experience
Unified viewing, faster search, fewer context switches.
Future ready
Composable workflows and AI to extend capabilities.
ECM migration with Fast2
18 to 20 migration programs delivered jointly across banking, insurance, and public sector. Fast2 became the go-to engine with reusable accelerators.
Eighteen to twenty joint migration programmes delivered across banking, insurance, and public sector. Fast2 became the go-to engine for the joint teams, backed by reusable accelerators and delivery playbooks proven on billion-file estates.
Clean transfers from FileNet, Documentum, OpenText and legacy file shares. Billions of files handled with full lineage preserved, metadata mapped, and acceptance criteria signed off at each wave.
GDPR bulk actions, retention audits, legal discovery, and metadata repair at scale. The joint delivery applies consistent policy enforcement across repositories, with evidence captured for compliance teams.
Batch updates for customer communications, metadata normalisation, and content improvements that lift quality and search relevance over time, without halting business operations.
Case management with FlowerDocs
Structured workflows, dynamic routing, and auditable process logic to run operational cases end to end.
Process designer
Build and adjust workflows through structured rule tables. Business users describe the logic, FlowerDocs turns it into executable process, and changes ship without a rebuild cycle.
The joint TCS-Uxopian teams configure the designer against real operational scenarios, so the platform arrives already tuned to the client's case vocabulary.
No rebuild cycles. Process changes delivered in days, not sprints.
Smart routing
Automate assignments and escalations based on dynamic conditions such as case type, amount, customer segment, and SLA remaining. The router reads business context, not just static queues.
TCS configures routing rules alongside the client's operations team, so the logic reflects real service commitments from day one.
Fewer manual triages, faster hand-offs, and SLAs that hold under peak load.
Business rules
Modify process behaviour instantly to match operational changes : new product launches, regulatory updates, seasonal peaks. Rules are versioned, reviewable, and auditable.
Changes stay in the hands of the business, with TCS providing the governance framework and FlowerDocs providing the runtime.
Operational agility without engineering rework on every policy change.
Tracking and insights
Measure workflow efficiency and detect bottlenecks early with built-in process analytics. Cycle times, rework rates, and SLA breaches are surfaced continuously, not in quarterly reports.
TCS delivery teams use these signals to tune the process during run, so performance improves over quarters rather than degrading.
A process that keeps getting faster, with evidence rather than assumption.
Intelligent viewing with ARender
One viewer across formats and devices, with annotation and collaboration built in, embedded inside the tools teams already use.
Universal viewer
Instant access to any file, any size, on any device. One viewer across 280+ formats with streaming efficiency.
Parallel reviews
Annotations and collaboration inside existing tools, with multi-reviewer sessions on the same document.
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User impact
No downloads, no delays. Fewer context switches for the teams consuming content every day.